The Dynamics 365 Customer with Steve Scarbrough

FULL SHOW NOTES
https://podcast.nz365guy.com/5

• Talks about the lessons learned from successful Dynamics 365 projects
• Analyzing the common pitfalls and mistakes made in unsuccessful Dynamics 365 projects
• Exploring the most effective methods and strategies for maximizing customer engagement  best practice
• Steps and techniques for turning around failed projects
• Best practices for inheriting and successfully completing someone else’s failed project
• Steve Scarbrough talks about the techniques for effectively dealing with challenging customers during Dynamics 365 implementations.
• When the customer just wants to implement software to solve their business problems
• Effective methods for handling scope creep
• Examining what successful customer engagement looks like six months after going live
• Understanding the unique customer differences between, Public Sector, Not for Profit and Commercial
• In summary, successful Dynamics 365 projects need clear goals and strong management. Handle scope creep, engage customers well, and align software with business needs to ensure success.

Resources

• Intergen http://www.intergen.co.nz
• The Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-app
• TED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks
• Oscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot
• 5 Whys https://en.wikipedia.org/wiki/5_Whys
• Blog https://www.intergen.co.nz/blog/Steve-Scarbrough/

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

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