Dian Taylor

Dian Taylor is a Microsoft Business Applications MVP who specializes in D365 Customer Engagement (CRM) technology and processes at RSM in West Palm Beach, Florida. In this role as a D365 Presales Consultant, she designs custom D365 demonstrations for RSM prospects. Her prior experience in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors has helped her build relevant customer demos. She has the unique ability to clarify CRM strategies and objectives: modelling and optimizing business processes, defining user requirements, designing fit for purpose and cost-effective CRM solutions.