Dynamics 365 Implementation Methodologies with Neil Benson

Dynamics 365 Implementation Methodologies with Neil Benson

Neil Benson


FULL SHOW NOTES
https://podcast.nz365guy.com/9

  • Overview of the different methodologies used in Dynamics 365 Implementations
  • Using Agile on Dynamics 365 Projects
  • Community Question: How do you decide the right methodology for the implementation? Agile/Waterfall/Hybrid. – Andre Margono
  • Community Question: Implementation approaches for version upgrades? (E.g. like for like and enhancements)? – Andrew Ly
  • Community Question: Common pitfalls of certain methodology & lesson learned? – Andre Margono
  • Community Question: Can fixed fee delivery work on a Dynamics 365 project? – Joel Lindstrom
  • Microsoft Dynamics Sure Step
  • Community Question: How relevant is SureStep in today’s climate? – Andrew Ly
  • Community Question: What is the difference between Microsoft Dynamics Sure Step and Microsoft Lifecycle Services in your view? – Mohamed Gomaa
  • Community Question: Can you use Microsoft Lifecycle Services for Dynamics 365 Deployments as you can for Operations? – Mohamed Gomaa
  • Community Question: What are the techniques have you found most successful to map business processes you get from customers? – Nadeeja Bomiriya
  • Community Question: Have you used XRM Metadata tools from (https://www.xrmtoolbox.com) for Dynamics 365 and have you found it's useful for redundant entity analysis? – Prash Sinha
  • Community Question: What is the best way to categories work items (tasks to be completed by the team members) for features? – Nadeeja Bomiriya
  • Community Question: What are best practices when taking over a project mid-way through with incomplete documentation? – Prash Sinha
  • Community Question: What have you found works from a best practice point of view when it comes to toolsets for implementations? (Visual Studio, Jira etc.) What else? – Andre Margono
  • Community Question: What best practices have you seen in change management and overcoming user resistance? – Peter Schmidt
  • Community Question: Human Centred Design: A consultative approach – Muhammad Asimuddin – LinkedIn post (Empathy in implementations) https://www.linkedin.com/pulse/human-centred-design-consultative-approach-muhammad-asimuddin
  • Community Question: What would you consider to be the main drivers of methodology choice?
    • eg. would any of these factors inform your choice?
    • project size, public vs private, industry, organization size, client organization’s approach to / experience level of change management. – Anton Wilson

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Neil Benson

Neil Benson has sixteen years of experience in delivering CRM projects. He is a specialist at envisioning and delivering customer engagement projects that provide clients with amazing results on Microsoft Dynamics 365 and Salesforce. He has established relationships with Microsoft, Microsoft partners, ISVs and MVPs in the Dynamics ecosystem.

Neil has received the Microsoft Most Valuable Professional (MVP) award every year since 2010 for thought leadership and contribution to the CRM community. Specialises in delivering customer engagement projects that provide clients with amazing results on Microsoft Dynamics 365 using the Scrum framework. He is on a mission to ensure every Microsoft customer and partner succeeds with Dynamics 365 using Scrum. He holds the Certified ScrumMaster qualification from the Scrum Alliance and Professional Scrum Master from Scrum.org.

Neil currently publishes a blog, podcast and online training course on using Scrum to implement Dynamics 365 on his website at Customery.com. Have organised and spoken at numerous user groups and conferences, published two books on Microsoft Dynamics CRM.