The Dynamics 365 Customer with Steve Scarbrough

The Dynamics 365 Customer with Steve Scarbrough

Steve Scarbrough


FULL SHOW NOTES
https://podcast.nz365guy.com/5

  • Lessons learned from successful Dynamics 365 projects
  • Lessons learned from unsuccessful Dynamics 365 projects
  • Customer Engagement best practice
  • Turning around failed projects
  • Picking up someone else’s failed project
  • Dealing with difficult customers
  • When the customer just wants to implement software to solve their business problems
  • Handling scope creep
  • Six months after go-live, what does customer engagement look like
  • Customer differences between, Public Sector, Not for Profit and Commercial


Resources


Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

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Steve Scarbrough

Steve Scarbrough helps clients assess the value that technology change can deliver. His core specialist areas are ERP / Accounting and Customer Relationship Management solutions. But he continues to be amazed by the ROI SharePoint and Microsoft Online services can generate for his clients.