The Dynamics 365 Customer with Steve Scarbrough
Steve Scarbrough
FULL SHOW NOTES
https://podcast.nz365guy.com/5
- Lessons learned from successful Dynamics 365 projects
- Lessons learned from unsuccessful Dynamics 365 projects
- Customer Engagement best practice
- Turning around failed projects
- Picking up someone else’s failed project
- Dealing with difficult customers
- When the customer just wants to implement software to solve their business problems
- Handling scope creep
- Six months after go-live, what does customer engagement look like
- Customer differences between, Public Sector, Not for Profit and Commercial
Resources
- Intergen http://www.intergen.co.nz
- The Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-app
- TED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks
- Oscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot
- 5 Whys https://en.wikipedia.org/wiki/5_Whys
- Blog https://www.intergen.co.nz/blog/Steve-Scarbrough/
Credits
Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque
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Steve Scarbrough
Steve Scarbrough helps clients assess the value that technology change can deliver. His core specialist areas are ERP / Accounting and Customer Relationship Management solutions. But he continues to be amazed by the ROI SharePoint and Microsoft Online services can generate for his clients.
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