Power Virtual Agents with Michael Vakoc

Power Virtual Agents with Michael Vakoc

Michael Vakoc


FULL SHOW NOTES
https://podcast.nz365guy.com/166

  • Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife  
  • Michael’s favourite thing about Prague and what brought him from Prague to the United States  
  • Michael’s transition from Microsoft teams to Power Virtual Agents  
  • A discussion on how he got started working with Microsoft  
  • Michael’s role and his involvement with Power Virtual Agents  
  • An Introduction to what a Power Virtual Agent (PVA) 
  • The expectations and what the interest is from a customer’s perspective like in the market 
  • How Power Virtual Agent is built, features, and the benefits people can get from using it 
  • The relationship between Power Virtual Agent and Power Automate 
  • The story of CDS – do we need it for Power Virtual Agent? 
  • What's the support model for finished apps from Dynamics 365? 
  • The type of personas they see working with Power Virtual Agents 
  • The type of industries that can adapt and use this technology 
  • How much does AI Play in the Power Virtual Agents Product? 
  • How do microservices (275 prebuilt connectors) work with Power Virtual Agents?  
  • Talks about the product pricing for Single App and Unlimited App 
  • Minimum requirements for licensing 
  • The ability of the Power Virtual Agent to hand-off to a real agent 
  • Does Microsoft have their own live agent? How can people access it and use it?  
  • Ways to capture issues when a bot does not have an answer 

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Michael Vakoc

Michael Vakoc is a product manager in the Power Virtual Agents team based in Redmond, WA. His charter is business model and licensing implementation as well as onboarding and bot management experiences. Before working on Power Virtual Agents, Michael worked on Microsoft Teams and Skype's PSTN offering. Outside of work, Michael enjoys the pristine nature of Washington state. He particularly enjoys cycling, hiking, and skiing in the surrounding mountain ranges.