Dynamics 365 Customer Insights vs Azure Synapse with John Wiese

Dynamics 365 Customer Insights vs Azure Synapse with John Wiese

John Wiese


FULL SHOW NOTES
https://podcast.nz365guy.com/278

  • John Wiese's hobbies and interests.  
  • Talks about John’s career background.  
  • A brief introduction about John Wiese’s journey within Microsoft to his current role and what's involved.  
  • John’s involvement with Surface Duo, Flutter Dev, Dart and Dynamics 365 Customer Insights  
  • An overview of what Dynamics 365 Customer Insights is  
  • What makes Dynamics 365 Consumer Insights so Powerful  
  • Find out more about Microsoft Partner Training  
  • A conversation about how customers use Customer Insights  
  • Determine if customer Insights is best for your organization?  
  • Explore all about Audience Insights and Engagement Insights  
  • Learn about the Architecture of Customer Insights  
  • Discusses how Machine Learning and AI fit into Dynamics 365 Customer Insights  
  • Talks about Connectors available and the gaps.  
  • Discover what's new in this wave release that John is excited about. 
  • Examples of the use cases in the B2B as well as B2C   
  • What does John see in Public Sector and NGO's when it comes to Customer Insights?  
  • Customer Insights vs Azure Synapse 
  • Introduction to Azure synapse 
  • How do Azure synapse and customer insights work together? 


Resources Mentioned 

Customer Insights partner resources (including on-demand training videos/labs): https://aka.ms/CIPartner 
Customer Insights videos: https://aka.ms/CITV 
Customer Insights in Under 5: https://aka.ms/CIUnder5 
Customer Insights docs: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview 

Customer Insights Roadmap: https://dynamics.microsoft.com/en-cy/roadmap/overview/?group=dynamics-365&subgroup=dynamics-365-customer-insights 
Azure Synapse overview: https://docs.microsoft.com/en-us/azure/synapse-analytics/overview-what-is 

Flutter: https://flutter.dev 
Surface Duo: https://www.microsoft.com/en-us/surface/devices/surface-duo 



Support the show (https://www.buymeacoffee.com/nz365guy)

John Wiese

John Wiese has been working with Microsoft partners for 15 years, helping them build solutions on every Microsoft platform: Office, Windows, XBox, Phone, Dynamics and even HoloLens. Prior to working with partners directly John was part of the support organization where he spent his days starring at assembly, matching it up with C++, .Net and many other languages, then telling people why their servers were crashing and how to fix them. For the past 18 months, John has been working on the Dynamics 365 Customer Insights product, teaching partners about it and helping them to implement it with customers.