Digital Contact Center with Neha Bajwa

Digital Contact Center with Neha Bajwa

Neha Bajwa


  • A brief introduction about Neha Bajwa’s life and what she is passionate about  
  • Neha talks about her journey into Microsoft 
  • A conversation full of insights about collaborative apps; how it works and how important it is 
  • Neha answers how Dynamics 365 and Microsoft teams come together 
  • A discussion full of information about Customer Experience for sales, the marketing and also about the service 
  • In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role 
  • Neha gives an overview of the Digital Contact Center 
  • Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams 

All in one Digital Contact Center  

Introducing Voice Channel for Dynamics 365 Customer Service (
Voice channel in Omnichannel for Customer Service | Microsoft Docs
Customer Service Omnichannel Support | Microsoft Dynamics 365 

Microsoft Customer Experience Platform  

Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.
Customer Experience Platform | Microsoft 

 Collaborative Apps  

Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365 


Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited 

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Neha BajwaProfile Photo

Neha Bajwa

Neha Bajwa is Sr. Director in the Business Application Marketing group at Microsoft. Previously, Neha led the Data Platform marketing group in Microsoft's US subsidiary, where she was responsible for driving US business, marketing and operations for Microsoft SQL and Azure Data Services business. Neha has been with Microsoft since 2005, and in previous years held various roles as marketing & Strategy lead for SQL, Identity, security and management business. Neha has a wide range of experience at Microsoft including partner, segment and product marketing, overseeing major launches across SQL, Security, Identity and Management. She has also spent time as a product planner for SQL and security portfolio of products. Neha joined Microsoft when Microsoft acquired Sy Software, best of breed anti-virus, the anti-spam company where she was responsible for product strategy, planning and marketing for a portfolio of products.cts.