Customer Success Business with Roxy Ndebumadu

Customer Success Business with Roxy Ndebumadu

Roxy Ndebumadu


FULL SHOW NOTES
https://podcast.nz365guy.com/231

  • Family, career, origin and life background of Roxy Ndebumadu 
  • A discussion about Roxy's journey to Microsoft 
  • As a Customer Success Business Lead at Microsoft 
  • Talks about Roxy's goal 
  • Conversations about what storytelling means to Roxy and its importance 
  • Discusses Roxy's journey to becoming a City Councilwoman of Bowie 
  • How Roxy manages her time between being a Councilwoman from her corporate job 
  • A conversation about what Roxy is seeing when it comes to customer success 
  • The best practices around customer success in terms of sustainable uses of technology 
  • What Roxy have seen in terms of people who are successful and not successful in using technologies – what are the differences and what did they do 
  • Does Roxy focus on a specific product set within Microsoft? 
  • What is Roxy's role in encouraging success with Microsoft technologies within businesses? 
  • Projects Roxy had worked on for customers using Microsoft technologies – Use cases, Business best practices and the differences when it comes to customer's location. 
  • Roxy's involvement when it comes to the community – Federal customer, Commercial customer and Africa 
  • Talks about virtual conferences 
  • Recommendations, advice and encouragement to people in Africa who are wanting to invest in Microsoft. 
  •  

CREDITS

Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited

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Roxy Ndebumadu

Roxy Ndebumadu is a Customer Success Lead at Microsoft. She is a fighter, a survivor, a risk-taker and a storyteller who gets others to face fears and tell stories. In November 2019, Roxy made history by being the youngest woman elected to serve as Bowie City Councilwoman and the first African American woman to represent District 4 within the State of Maryland.

Ndebumadu’s team at Microsoft works with governments in the U.S. to scale various technologies to fit what they need. In Bowie, she sees an opportunity to use technology to understand the city’s bandwidth for residential growth, and for making city services more convenient.

In addition to that, she said that technology has a role to play in law enforcement by increasing transparency and connections with youth. One specific proposal she has backed is taking advantage of subsidy programs offered by companies like Ring, the electronic video doorbell, as a way to fortify the community.